If the car gets towed away after your rent, we’ll send you a notification. What to do, if this happens:
- In Moscow or Moscow Region
In this region, we collect our cars from impoundment ourselves. You’ll need to pay for:
- The company’s expenses related to return of the car: 4,100 rubles in Moscow or 4,350 rubles in Moscow Region. You can pay for it in the app, like a regular ride.
- Speeding tickets are issued to your driving license. You can pay the fine at a bank, on the bank’s mobile app, or at Gosuslugi web portal. Check your fine here: gibdd.ru or avtokod.mos.ru.
- In other regions
If you want to take the car yourself.
Come to our office to get a power of attorney* → Take the documents (insurance and certificate) from the car’s glove compartment → Ask for a permit to take the car and get an administrative offence bill from the road police → Go to the impoundment lot (take all the necessary documents with you), and you will receive a bill for the car's towing and impoundment. → Start your rental and leave the impoundment lot. You have 24 hours from the moment you receive the notice in Saint Petersburg and 12 hours in other regions to get the car back.
We can reclaim the car for you.
You will have to pay a fine of 10,000 rubles and our expenses for the process of evacuation, keeping the car in the impoundment, as well as the fine. All of the bills will be sent to your mail.
❗️ If the car was evacuated from a disabled bay, the fine will increase by 5,000 rubles.
❗️ If your temporary registration permit has expired, the fine will increase by 1,500 rubles.